TERMS & CONDITIONS: Our Terms and Conditions are governed and shall be interpreted in accordance with the Law of England and Wales. Your statutory rights are not affected by our terms and conditions.

CURRENCY CONVERSION: All prices throughout this on-line catalogue are quoted in British Pounds Sterling, with the US Dollar equivalent shown in parenthesis immediately underneath. The exchange rate used currently is 1.56 US dollars to each pound Sterling. This exchange rate is reviewed regularly and any change deemed appropriate is implemented within a reasonable time-limit. However, most of the Sterling prices shown have remained static over the past two years, or more. All transactions will be completed in pounds Sterling and will be converted at your bank's prevailing exchange rate.

DELIVERY: We aim to despatch most items promptly. However, as many of our products are bespoke and are individually handmade by specialist Designers and Craftsmen, delivery times will vary. All goods are subject to availability. When goods are ready for despatch, delivery times are guaranteed 1 to 2 days for the UK, Western Europe 3 to 5 days, Rest of the World 5 to 7 days. As all items are sent by 'Priority Mail', typical delivery times will tend to be at the low end of the guaranteed delivery times. For further enquiries, please use the Live Chat Button.

POSTAGE AND PACKAGING (P & P): We use both Domestic and International postal and carrier services under contract, with the aim of providing delivery within a reasonable time-frame and cost. Packages sent to addresses throughout the UK are subject to P & P charges of £4.00 (US$6.25), Western Europe at £7.00 (US$10.90), USA, Canada, Eastern Europe and the Rest of the World are charged at £10.00 (US$15.60). The decision whether to send packages by postal or carrier services rests with The Annabel Chaffer Collection. Apart from small packages sent to addresses in the UK, all larger packages to UK addresses, as well as all packages to any other destination in the World have to be signed for upon delivery, so arrangements should be made where appropriate.

CUSTOMS DUTY: Please note that any additional charges for customs clearance, import duty or local taxes, are to be borne by the recipient.

TRADE DESCRIPTION: Whilst every endeavour has been taken to portray items as accurately as possible, most of our products are individually handmade using natural materials, so some variations will occur. All measurements are approximate and are supplied where appropriate in Imperial and Metric sizes. E. & O.E.

AMENDMENTS: We reserve the right to amend the Terms and Conditions at any time, and to update our prices at any time without notice. We also reserve the right to change, alter or improve designs without prior notice.

RETURNS POLICY: A full refund, exchange or credit, excluding postage and packaging charges as well as credit card charges paid to third parties, will be given for items returned in their original packaging, unused and in pristine, resaleable condition, within five working days for UK addresses and within 14 days for other countries.
Please contact us by email (or in writing) should you have reason to return any item and obtain from us in advance a Returns Authorisation Number to quote when sending us back the relevant item. Failure to comply with this procedure could render your Return invalid. Because of the quality of the items and craftsmanship in their making, experience to date is that Returns are very rare.
This Returns Policy does not apply to bespoke items, unless there is reasonable cause.
We advise you to use registered or recorded post, as we cannot accept responsibility for items until we have received them back. email:

CANCELLATION POLICY: You are protected by the United Kingdom's Distant Selling Regulations. You may instruct us to cancel your order at any time up to seven days after the delivery date by email, fax, telephone or mail. However, the item(s) must be returned in their original packaging, in pristine resaleable condition. You will be issued with an Order Cancellation Number to quote when sending the relevant item(s) back to us. Failure to comply with this procedure could render your Order Cancellation invalid. You are advised to use registered post, as we cannot accept responsibility for items until we have received them back. We cannot make refunds for items broken or lost when being returned to us, so please ensure all wrapping is adequate.

COMPLAINTS PROCEDURE: If you should have a complaint for any reason, then please email us and let us know the problem, so that we may endeavour to resolve the issue as quickly as possible.
email:

THE ANNABEL CHAFFER COLLECTION reserves the right to refuse to supply any person or company without prior notice and without having to give any reason.

Copyright ©2002, 2003, 2004 Annabel Chaffer Collection. All rights reserved. All third party trademarks displayed on this site are the property of their owners.

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